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FAQ 33 straight answers

Honest answers before you spend a single rupee or dollar.

What we do, what we won't do, what it costs, how long it takes and what happens if it doesn't work. If your question isn't here, ask us directly — a real person replies within one working day.

Our commitments, in writingWhat every client gets from us
PROMISE
No fake reviews, bots or bought followers✓
Every account and asset in your name✓
No ranking guarantees we can't keep✓
Fixed quote, no markup on ad spend✓
Month to month after the first 90 days✓
A named strategist you can call directly✓
10+ years · 4.9★ on GoogleGoogle & Meta Partner

Answers from the team that serves businesses in the USA, Canada, Dubai, Australia and across India

4.9 on Google · 120+ reviews
Google Partner
Meta Business Partner
10+ years in business
0 fake reviews, ever

Trust & honesty

The questions you should ask any agency before paying them.

Yes. The Brand Fly has been in business for more than ten years, with an in-house team at our office in Mohali, Punjab 160055, India. We are a Google Partner and a Meta Business Partner, and we hold a 4.9 rating on Google from 120+ client reviews. You can call us on +91 99888 88525 and speak to the people who do the work — not a call centre.

No — and you should be wary of anyone who does. Nobody controls Google's or an AI assistant's results. What we do commit to is the work: a written 90-day roadmap with dates, weekly delivery, and a forecast based on your market. Then we report honestly against that forecast, including when something is behind.

You do, from day one. Google Business Profiles, directory listings, ad accounts, social pages, logins and every piece of content are created in your name or added to accounts you already own. If you ever stop working with us, you keep all of it — nothing has to be handed back or rebuilt.

You will see it early, because we report fortnightly on calls, leads and cost per enquiry rather than waiting for a monthly summary. If something is not working we say so, explain why, and change the plan. If it still is not the right fit, you can leave with 30 days' notice after the first 90 days — and keep everything we built.

Yes. If what you need is not something we do well, or the timing is wrong, we will say so on the first call rather than take your money. It is usually a five-minute conversation, and it saves both of us a quarter.

Getting started

What the first few weeks look like.

Yes. Send us your website and market and within two working days you get a prioritised plan showing where your enquiries are going instead of to you. No charge, no obligation and no automated sales emails afterwards.

For most local businesses, a Google Business Profile rebuild or citation cleanup comes first, because everything else builds on accurate listings. If those are already solid, local SEO plus review management is the most common starting pair. The free audit tells you which applies to you.

Very little. About 30 minutes in week one to give us access, a 45-minute roadmap call, then roughly an hour a fortnight to approve content. We write and do everything; you approve it.

Access to the accounts involved (Google Business Profile, website, social pages or ad account — whichever apply), your business details exactly as you want them shown, and a few examples of your best customers. We send a simple checklist so nothing is missed.

Yes. We plan, write, publish and reply for you, and only ask for your approval where your voice or a decision matters — for example, replies to sensitive reviews or content before it goes live.

Pricing & contracts

No hidden fees, no surprises on the invoice.

Single-location local SEO starts from $599/month (₹35,000), and one-time work such as citation builds starts from $149 (₹8,000). You get a fixed quote after the free audit, based on your market and competition — not on how big your business looks. Starting prices for every service are on our services page.

No. Monthly services run for an initial 90 days so the first roadmap can finish, then continue month to month with 30 days' notice. One-time projects are simply paid once.

No. The quote is the price. For Meta ads, your ad budget is paid directly to Meta from your own ad account — we never mark up your ad spend, and you can see every rupee or dollar that goes to the platform.

USD, CAD, AED, AUD or INR — whichever suits you. No surprise conversion charges.

Yes. Bundled services are discounted, and multi-location work is quoted per location with the rate dropping as locations are added.

Results & reporting

How you will know it is working.

Profile and listing changes usually start moving within 3–6 weeks. Review growth is visible within the first month. Competitive organic rankings realistically take 4–6 months of consistent work. We put these timelines in your roadmap so you know what to expect each month.

We track calls, form leads and cost per enquiry, and tie each one back to the channel that produced it. You agree the KPIs with us at kickoff, and reporting runs on those — so the number is one you can check yourself, not one you have to take our word for.

Fortnightly reporting, plus a review call at the end of every 90 days. Work ships weekly, so you are never waiting until month-end to see progress. You can message your strategist any time in between.

Yes. Every listing, post, page and link comes with a live URL you can click. For citations and guest posts you get a tracker sheet with each item, its status and its link.

Reviews & reputation

Getting more genuine reviews and handling the bad ones.

Yes. Most businesses have plenty of happy customers who simply were never asked at the right moment. We set up review requests by SMS, WhatsApp or email right after a visit or job, with a one-tap link — so more of your real customers leave a review. See review management.

Every negative review gets a calm, professional reply within a day — which future customers read closely. We also help you fix the cause where we can, and grow the volume of genuine positive reviews so one bad experience does not define you.

Only where a review breaks Google's policies — for example spam, a fake review, or one from someone who was never a customer. We flag and report those properly. We will not promise to remove genuine reviews, because nobody legitimately can.

Social media, ads & AI search

Instagram, Facebook, YouTube, Meta ads and AI assistants.

We start by finding out why reach is low — usually content that is not built for how your customers actually use the platform. Then we plan and produce content people save, share and respond to, and build an audience that turns into enquiries. See Instagram growth and Facebook growth.

No. Bought followers do not buy from you, they drag down your reach, and platforms remove them. We grow real audiences only.

You do. Ads run from your own Meta ad account and your budget is paid directly to Meta. We set up tracking properly so you can see what each customer costs. See Meta ads management.

More customers now ask ChatGPT, Gemini, Claude, Perplexity or Google's AI Overviews for recommendations before searching. AI visibility is about making sure your business is named in those answers. If your buyers research before they choose, it is worth checking what those assistants say about you today. See AI search visibility.

Working with us

Communication, timezones and who does the work.

Our team works 9:00 AM – 10:00 PM IST, which overlaps several hours of your working day. Calls are scheduled in your timezone, quotes are in your currency, and every service is built for your market's own directories, platforms and search habits.

Our own in-house team in Mohali. Nothing is white-labelled or passed to freelancers. You get a named strategist who leads your account, supported by the specialists your plan needs.

Directly, by phone, email or WhatsApp — you get their contact details at kickoff. No ticket system and no account manager relaying messages.

We only ask for the access each task needs, ideally through the platforms' own user and partner permissions rather than your passwords. You can see and remove our access at any time, and we never share your data with anyone else.

Hospitality, healthcare, education, real estate, retail, fitness, automotive, legal and financial, events, and home services. If your industry is new to us, we will tell you on the first call.

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Talk to a strategist

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💬 WhatsApp +91 99888 88525 📞 Call +91 99888 88525 ✉️ contact@thebrandfly.com Open the contact form →

Office hours: 9:00 AM – 10:00 PM IST