Google suspended my profile and I can't get a human to explain why.
→ Reinstatement
End of Season Sale:Save up to 25% on Cart
End of Season Sale:Save up to 25% on Cart
For most local businesses, the profile is where the customer decides — before they ever reach your website. We set it up properly, fill in everything Google gives weight to, and keep it active week after week instead of once at launch.
Managing profiles for businesses in the USA, Canada, Dubai, Australia and across India
Nobody contacts us asking for "profile optimisation." They arrive with one of these instead.
Google suspended my profile and I can't get a human to explain why.
→ ReinstatementThere are two listings for my business and I only created one of them.
→ Duplicate removalA staff member set it up years ago, left, and nobody knows the login.
→ Ownership recoveryMy profile shows the wrong hours and someone keeps "suggesting edits" that stick.
→ Profile lockdownA competitor two suburbs away ranks above me with a virtual office address.
→ Redressal requestIt's set up, it's verified, and nothing has changed on it in three years.
→ Ongoing managementAll six are fixable. The free scorecard tells you which one is actually costing you calls, and what order to fix things in.
There's no secret here and no trick. Google gives weight to specific parts of the profile, and the businesses in the top three have filled them all in. It isn't glamorous work — it's just work nobody has done.
Whether you're starting from nothing, recovering from a suspension, or inheriting a profile somebody else neglected for three years.
Verification, categories, services, products, descriptions, attributes and links — configured against the profiles currently outranking you rather than from a generic checklist.
Reinstatement requests filed with the right documentation, duplicate listings merged or removed, and ownership recovered when nobody has the login any more.
Offers, updates and events posted on a schedule, with geo-tagged images that keep the profile looking like a business that's open and trading.
Common questions seeded and answered before a competitor answers them for you, with messaging switched on and monitored so enquiries don't sit unread.
Every month we report calls, direction requests, website clicks and messages next to the specific changes we made — so you can see which action moved which number. Profile views alone tell you nothing you can act on.
Alerts when Google or a member of the public changes your hours, address or category — the "suggested edits" that quietly go live and cost you customers for weeks.
The most common reason a reinstatement fails is that the business appealed immediately, without fixing what triggered the suspension — and a rejected appeal makes the next one harder. Send it to us first.
We identify the trigger, correct it, gather the documentation Google actually accepts for your market, and file once. Most cases we take on resolve within one to three weeks. If a case looks weak, we tell you before you pay rather than after.
What usually triggered it
The profile fields are the same everywhere. What differs is how verification works, what documentation Google accepts for a reinstatement, and which second platform is worth your time after Google.
Video and postcard verification, Apple Business Connect alongside Google, plus Bing Places for the search share you'd otherwise miss.
NationwideBilingual profiles where Quebec matters, provincial registration documents for reinstatements, Apple and Bing coverage.
EN & FRTrade licence documentation for verification, Arabic and English profile fields, plus the delivery and booking platforms that matter locally.
AR & ENABN-backed verification, service-area configuration for trades, and Apple Business Connect coverage across all states.
All statesGST and shop licence documentation, multi-language profile fields, and alignment with Justdial and Practo listings.
All citiesOur team works [9 am – 9 pm IST]. Video verification calls with Google get scheduled in your timezone, with someone from our team on the line to walk you through it.
We ask for manager access. You remain the owner of the profile throughout and can remove our access in two clicks at any time.
We're in Mohali, Punjab. One person owns your profile, and you can call them on +91 99888 88525.
A dentist and an orthodontist are different categories with different search volumes. A builder and a general contractor rank for different things. Getting this one field right does more than every other change combined.
Not on the list? Tell us what you do and where your customers are. We'll research the right category structure for your sector, or tell you plainly if we're not the right fit.
This is the fastest-moving service we run. The heavy lifting is done in the first fortnight; after that it's consistency, which is the part almost everyone abandons by month three.
Your profile scored across 42 checkpoints and benchmarked against the three businesses currently above you, with every gap listed in priority order.
Your time: ~20 minutes for accessCategories, services, products, descriptions, attributes, hours and links corrected in one pass. Duplicates removed, ownership cleaned up.
Your time: one approval callPhoto pack uploaded and geo-tagged, Q&A seeded, messaging switched on, first posts scheduled.
Your time: send us photosWeekly posts and photos, monitoring for unwanted edits, seasonal hours updated, and monthly insights reported against what changed.
Your time: monthly reportCategory and services corrections often show movement within 2–4 weeks, because they change which searches you're eligible for at all. Ranking above an established competitor in a dense city takes longer and usually needs reviews and local pages alongside the profile work — we'll tell you honestly if that's your situation rather than selling you profile work that can't get you there on its own.
The table most agencies won't publish. Compare it line by line with anything else you're considering.
| Deliverable | Basic | Starter | Growth |
|---|---|---|---|
| Profile Setup, Claiming & Verification | ✓ | ✓ | ✓ |
| Primary & Secondary Category Optimization | ✓ | ✓ | ✓ |
| Business Name, Address & Phone (NAP) Accuracy | ✓ | ✓ | ✓ |
| Service Area & Location Setup | ✓ | ✓ | ✓ |
| Keyword-Rich Business Description | ✓ | ✓ | ✓ |
| Services & Products Section | ✓ | ✓ | ✓ |
| Business Hours & Special Hours | ✓ | ✓ | ✓ |
| Attributes Optimization | ✓ | ✓ | ✓ |
| Photo & Video Optimization | ✓ | ✓ | ✓ |
| GBP Posts (Updates, Offers, Events) | 1 | 3 | 6 |
| Review Generation Strategy | N/A | ✓ | ✓ |
| AI-Powered Review Replies | N/A | ✓ | ✓ |
| Booking, Messaging & Lead Links | ✓ | ✓ | ✓ |
| Duplicate Citation Removal | N/A | N/A | ✓ |
| Suggested-Edit Monitoring | N/A | N/A | ✓ |
| Suspension Handling | ✓ | ✓ | ✓ |
| Insights Reporting | ✓ | ✓ | ✓ |
| Local Keyword Research | ✓ | ✓ | ✓ |
| On-Page Local SEO | N/A | ✓ | ✓ |
| Citation Building & NAP Cleanup (monthly) | N/A | 5 | 10 |
| Website Health & Technical Audit | N/A | ✓ | ✓ |
| Local Content & AI Blog Writing (monthly) | N/A | 2 | 4 |
| Customer Insights + Leads Management | ✓ | ✓ | ✓ |
| Website & UTM Tracking Setup | N/A | ✓ | ✓ |
| Profile Audit & Competitor Benchmarking | N/A | ✓ | ✓ |
| Grid Rank Tracking & Insights Reporting | ✓ | ✓ | ✓ |
Every figure comes from the client's own Google Business Profile insights, measured against the 90 days before we started. Where a client asked not to be named, we've named the industry and market instead.
Profile work is where the risky shortcuts are easiest to sell and hardest to undo. Here's where we draw the line.
It works until it doesn't, and then your profile is suspended and your rankings are gone. We've cleaned up too many of these to ever recommend it.
It's the single most common cause of suspension, Google actively looks for it, and a competitor only has to file one redressal request.
We work as a manager. You stay the owner from the first day to the last, and you can remove our access in two clicks without asking anyone.
Nobody can. We'll assess your case honestly and tell you before you pay if it looks weak — which is more useful than a promise that can't be kept.
Views go up on their own when Google changes a layout. We report calls, directions, clicks and messages, because those are things a customer chose to do.
If you're being outranked because your competitor has 400 reviews and you have 12, no amount of field-filling closes that gap. We'll say so.
Use the arrows, the dots, or swipe.
Monthly plans, quoted and invoiced in your own currency. Pick your country to see your price.
A fully optimised profile for a single business getting started.
Profile plus reviews, website and content working together.
The complete package for businesses that want to lead the map.
Suspension rescue as a standalone job is quoted after a free assessment. Need several locations? Ask for a tailored quote.
We set up and optimise your Google Business Profile free for the first 3 months, with zero upfront cost. A simple $99/month fee begins only once your profile is bringing in real customer calls.
If the right column sounds like you, we'll say so on the first call rather than take the money. It's usually a five-minute conversation, and it saves everyone a quarter.
Usually. We identify what triggered it, fix the underlying issue, gather the documentation Google accepts in your market, and file once with evidence. Most cases we take on resolve within one to three weeks. What we won't do is guarantee it — and if your case looks weak we'll tell you before you pay rather than after. If you've already appealed and been rejected, don't appeal again until we've looked; repeat rejections make the next attempt harder.
No. We ask for manager access to the profile only. You stay the owner throughout, you can see everything we change, and you can remove our access in two clicks without contacting us. If a previous agency took ownership of your profile, recovering it is one of the first things we'll sort out.
We can file redressal requests against listings that break Google's guidelines — virtual offices, keyword-stuffed names, duplicate locations, businesses operating from residential addresses they don't trade from. Success depends entirely on the evidence, and we'll tell you upfront if a case is weak. It's a slow process and not every request succeeds, but a cleaned-up map pack can be worth more than any change to your own profile.
No. Google's guidelines require your real-world trading name, and while keyword stuffing does sometimes work in the short term, it's also the easiest thing for a competitor to report. We've cleaned up enough suspensions caused by exactly this to be confident it isn't worth the risk. Getting the category and services right achieves the same thing legitimately.
Profile work is one part of local SEO — an important part, and usually the fastest to show results. But if you also need location pages on your website, consistent citations across directories, local links and a review flow, those sit outside this service. We'll tell you in the audit whether profile work alone will get you where you want to be, or whether you need the fuller local SEO package.
Yes, and it matters more for you than for most. Service-area businesses must hide their address, which many set up incorrectly and then get suspended for. We configure the service areas properly, set the hidden-address flag, and build the profile around the areas you travel to rather than a single pin.
Common situations: a staff member who left, an old agency, or an automated listing Google generated that somebody else claimed. There's a formal ownership request process, and if the current owner doesn't respond within a set window you can take control. We handle the request and the follow-up, and it usually takes three to seven days.
Our team works [9 am – 9 pm IST], which overlaps your business day in every market we serve. Where Google requires a video verification call, we schedule it in your timezone and have someone on the line walking you through it. You get a named strategist with a direct number, and our address and team are published rather than hidden.
Category and service corrections often move within 2–4 weeks because they change which searches you're eligible for at all. Overtaking an established competitor in a dense city takes longer and usually needs reviews and local pages alongside the profile work. We'll give you the realistic picture in the audit rather than the flattering one.
Your profile scored across 42 checkpoints and benchmarked against the three businesses currently ranking above you, the category they use compared with yours, every gap listed in priority order, and a note on anything that puts you at risk of suspension. Back within two working days, no charge and no sales sequence afterwards.
Send your Google profile link. We'll score it across 42 checkpoints, compare it with the businesses currently outranking you, and send back exactly what to fix and in what order.