Refund Policy

Effective Date: September 25, 2026

At The Brand Fly, we aim to provide reliable, professional, and transparent digital marketing services. Because many of our services involve customized work, third-party platforms, digital delivery, campaign setup, and resources being allocated after an order is placed, our refund policy is designed specifically for digital marketing services.

Please read this Refund Policy carefully before purchasing our services.

1. General Refund Policy

Once an order has been placed and work has started, the payment may become non-refundable because resources, staff time, campaign setup, content preparation, research, or third-party services may already have been committed.

Refund eligibility depends on the nature and status of the service.

Where a refund is approved, it will normally be processed through the original payment method, subject to applicable payment-provider processing times.

2. Services That Have Not Started

If you request cancellation before work on your order has started, you may be eligible for a refund.

However, if setup, research, account preparation, campaign planning, third-party purchases, content preparation, or other work has already begun, the amount refundable may be reduced to account for work or costs already incurred.

3. Services Already Started

Once a service has been started, refunds are generally not available for work already completed or resources already committed.

Examples may include:

• SEO work that has already begun

• Citation building

• Guest post campaigns

• Google Business Profile optimization

• Review-generation campaign setup

• Social media growth campaigns

• YouTube-related campaign work

• Bulk SMS campaign setup

• Content or marketing work

• Account or campaign configuration

• Other customized digital services

Where appropriate, The Brand Fly may review the situation and determine whether a partial refund, credit, correction, or replacement service is appropriate.

4. No Guaranteed Marketing Results

Unless a specific written guarantee is expressly provided in your service agreement or order, purchasing a service does not guarantee:

• A specific Google ranking

• A specific Google Business Profile position

• A specific number of reviews

• A specific rating

• A specific number of followers

• A specific number of subscribers

• A specific number of views

• A specific amount of YouTube watch time

• YouTube monetization

• A specific amount of website traffic

• A specific number of leads

• A specific number of sales

• A specific return on investment

Digital marketing results can be affected by search-engine algorithms, social-media algorithms, platform policies, competition, market conditions, customer behavior, account history, content quality, and other factors outside our control.

A failure to achieve an expected or desired marketing result does not automatically qualify for a refund.

5. Third-Party Platform Changes

The Brand Fly provides services that may depend on platforms such as Google, YouTube, Instagram, Facebook, LinkedIn, X, and other third-party services.

These platforms may change their algorithms, policies, functionality, eligibility requirements, APIs, or enforcement procedures.

If a third-party platform changes its rules or restricts an account after a service has been purchased, The Brand Fly will make reasonable efforts to address the situation where the service scope permits.

However, such circumstances do not automatically create a right to a refund.

6. Incorrect Customer Information

Customers are responsible for providing accurate information required to perform their services.

This may include:

• Business information

• Website URLs

• Social media profile URLs

• Google Business Profile information

• Contact information

• Keywords

• Campaign information

• Recipient lists

• Content and creative materials

• Account access or authorization where required

We are not responsible for delays, errors, failed delivery, or performance problems caused by incorrect, incomplete, outdated, or unauthorized information supplied by the customer.

7. Customer-Caused Delays

A service may be delayed where the customer does not provide information, approvals, access, materials, or other requirements necessary to complete the work.

Such delays generally do not qualify the customer for a refund.

8. Duplicate Orders

If you accidentally purchase the same service more than once, contact us as soon as possible.

If duplicate work has not started, we may be able to cancel and refund the duplicate order.

If work has already started, the refund will be reviewed based on the status of each order.

9. Fraudulent or Unauthorized Transactions

If you believe a transaction was unauthorized or fraudulent, contact us immediately.

We may investigate the transaction and request information necessary to verify the claim.

Fraudulent refund requests, payment disputes made in bad faith, or misuse of the refund process may result in suspension or termination of services.

10. Service Issues

If you believe a service has not been delivered according to the agreed scope, contact us within a reasonable period after identifying the issue.

Please provide:

• Order details

• Service purchased

• Description of the issue

• Relevant screenshots or evidence

• Any information necessary for us to investigate

Where appropriate, we may first attempt to correct the issue or provide the agreed service before considering a refund.

11. Refund Request Process

To request a refund, contact:

Email: contact@thebrandfly.com
Phone: +91 99888-88525

Please include:

• Your name

• Business name

• Order or transaction details

• Service purchased

• Date of purchase

• Reason for the refund request

• Supporting information, if applicable

We will review the request and communicate our decision.

12. Approved Refunds

If a refund is approved, it will normally be returned using the original payment method where technically possible.

The time required for the funds to appear in your account may depend on the payment processor, bank, or financial institution.

Any transaction, payment-processing, third-party, or other non-recoverable costs may be deducted where legally permitted and applicable.

13. Cancellation of Recurring Services

If you have subscribed to a recurring service, you may request cancellation before the next billing cycle.

Cancellation does not automatically entitle you to a refund for the current billing period or work already performed.

Any unused service balance will be handled according to the applicable service agreement or order terms.

14. Promotional Offers

Special promotional packages, discounted services, bundled offers, credits, and promotional purchases may have additional refund conditions.

Where special refund conditions are presented at the time of purchase, those conditions will apply to the relevant promotional order.

15. Chargebacks

Before initiating a payment dispute or chargeback, customers are encouraged to contact The Brand Fly so that we can review and resolve the issue.

If a chargeback is initiated for a transaction that was legitimately authorized and services have been provided, we may provide relevant transaction and service records to the payment provider or financial institution.

16. Policy Changes

The Brand Fly may update this Refund Policy from time to time.

The version published on this page will apply to purchases subject to the terms applicable at the time of purchase, unless otherwise required by law.

17. Contact Us

For questions regarding refunds or cancellations:

The Brand Fly
Phone: +91 99888-88525
Email: contact@thebrandfly.com
Website: https://thebrandfly.com/

Nothing in this Refund Policy is intended to limit any mandatory consumer rights that cannot legally be excluded or waived.